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Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA)
Secure your account with two factor authentication.
Eliana Garcia avatar
Written by Eliana Garcia
Updated over a week ago

Overview

Docketwise's Two-Factor Authentication (2FA) is the safe and flexible way of adding an additional layer of security and protection to your Docketwise account so that you can have peace of mind knowing that your account is well-protected against unauthorized access and that your sensitive information is secure.

With Docketwise's Two-Factor Authentication (2FA), you can choose from 1 of 2 methods for receiving your secure login (OTP) code. These 2 options are:

  • Authentication App (such as Google Authenticator, Microsoft Authenticator, Authy, etc.)

  • Via Secure SMS Text Message

Contents

Enabling 2FA

When enabling 2FA, you can choose to either utilize an authenticator app or receive a secure login code via text message.

Using an Authenticator App

If you wish to enable 2FA using an authenticator app, you will need to follow the steps below:

  1. Navigate to Settings > Two-Factor Authentication

  2. Click the Enable 2FA button

  3. Select the QR option

  4. Click the Continue button

  5. Open the authenticator app of your choice on your mobile device, select the option to add a new app, and scan the QR code from Docketwise

  6. Click the Continue button

  7. Enter the OTP Code from your authenticator app

  8. Click the Setup button

Once you have set up 2FA, you will be prompted to enter the OTP Code from your authenticator app as part of your login workflow.

Using Secure Text Message

If you wish to enable 2FA by receiving a secure login code via text message, you will need to follow the steps below:

  1. Navigate to Settings > Two-Factor Authentication

  2. Click the Enable 2FA button

  3. Select the SMS option

  4. Click the Continue button

  5. Enter your mobile phone number (only available for US mobile numbers)

  6. Click the Continue button

  7. Enter the OTP Code received via secure text message

  8. Click the Setup button

Once you have set up 2FA, you will be prompted to enter the OTP Code received via the secure text message app as part of your login workflow.

Disabling 2FA

If you wish to disable 2FA, you will need to follow the steps below:

  1. Navigate to Settings > Two-Factor Authentication

  2. Click the Disable 2FA button

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